Refund Policy

Please read our terms and conditions properly.

Thank you for shopping with SheriqueThread. We want you to be completely satisfied with your purchase. If for any reason you are not fully content with your order, we offer a three-day refund policy. Please review the following terms and conditions for our refund process: . 

Eligibility: 

  1. The refund policy is applicable to products purchased directly from our website.
  2. To be eligible for a refund, you must request it within three calendar days from the date of product delivery.

 

Refund Process: 

  1. To initiate a refund request, please contact our customer support team at support@sheriquethread.com within the specified three-day period.
  2. You will need to provide your order number and a brief explanation of the reason for the refund request.
  3. Our team will review your request and respond within 5 business days with further instructions.

 

Return of Products: 

  1. Prior to approving a refund, we may require you to return the product in its original condition, including all accessories and packaging.
  2. You will be responsible for shipping the product back to us, and all return shipping costs will be borne by you.
  3. Products that are damaged, altered, or show signs of excessive wear and tear may not be eligible for a refund.

Refund Approval:

  1. Once we receive the returned product and verify its condition, we will process the refund.
  2. Approved refunds will be credited back to the original payment method used for the purchase.
  3. Please note that it may take 5 to 10 business days for the refund to reflect in your account, depending on your payment provider.

 

Non-Refundable Items:

  1. Certain products may not be eligible for a refund, such as digital downloads, gift cards, or customized items unless they are deemed defective or damaged upon delivery.
  2. Services rendered, including but not limited to alterations or bespoke tailoring, are non-refundable.

 

Change of Mind: 

Refunds requested solely due to a change of mind or personal preference may be subject to a restocking fee. 

Damaged or Defective Products: 

If the product received is damaged or defective, please notify us immediately, and we will arrange for a replacement or refund, depending on your preference.

Please read and understand our refund policy before making a purchase. By completing the transaction, you acknowledge and agree to the terms outlined above. 

If you have any questions or concerns regarding our refund policy, please contact us at support@sheriquethread.com. We are here to assist you and ensure a seamless shopping experience. 

Thank you for choosing SheriqueThread.